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Job Description
- Saving all new clients data and unit delivery dates.
- Handling all existing clients’ inquiries through calls or emails, while ensuring full understanding of contract clauses.
- Updating all clients with any changes from company’s side (change in finishing specifications, change in floor plans, Delivery dates, etc.) if any.
- Coordinating between client’s requests and Technical departments in terms of unit modifications.
- Coordinating with client and finance department to settle payment of approved unit’s modifications.
- Handling all unit waiver and contract cancellation with finance department and company’s lawyer
- Establish active communication and engagement with all other departments to help out where necessary to ensure excellent customer experience
- Update clients with correct data and procedures
- Send greeting to all clients in all occasions.
Job Requirements
- At least 3-5 years of relevant work experience
- Proficiency in English (oral and written).
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Thorough knowledge of customer service and office management.
- Ability to multi-task, organize, and prioritize work
- Both Males and Females are welcome to apply
