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Job Description
- Implement the online community moderation strategy.
- Review and moderate all user-generated content.
- Manage the banned user process, and track and remove previously banned users.
- Maintain the Moderation Guidelines and ensure they are up to date.
- Service Community Admin accounts, processing emails and complaints, escalating when necessary.
- Moderate communities located in social networking sites including Facebook, Instagram, LinkedIn, and other similar social media outposts, adapting methodology where appropriate.
- Produce reports on relevant moderation statistics, issues and outcomes.
- Monitor effective benchmarks for measuring moderation and UGC volume, and analyze, review, and report on effectiveness of moderation policy
- Regularly feed back insights gained from community moderation into the Community team.
- Monitor all industry and company information and news to anticipate potential issues.
- Work in conjunction with various departments and team members to facilitate the process
- Responsible for handling customer inquiries and concerns through inbound/outbound calls, Emails and social media channels
- Taking feedback from customers about the whole experience.
- Ensure customer satisfaction and provide professional customer support.
Job Requirements
- Bachelor Degree in Pharmacy is a must.
- Has experience as a Moderator at least 6 Months.
- Shows empathy to clients and able to handle their requests efficiently.
- Excellent communication skills and ability to solve problems.
- Positive attitude when engaging with clients across various touch-points.
- Customer focused & capable of building strong relationships with clients.
- Good command of English language (written & spoken).
