Sales Account Manager

UnitLabs -
Dokki, GizaPosted 2 years ago

61Applicants for1 open position

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Act as the main point of contact in all matters relating to client concerns and needs.
Build and strengthen client relationships to achieve long-term partnerships.
Maintain accurate client records, keeping track of any contract updates and renewals.
Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
Generate progress reports to give to clients and higher-ups within the organization.
Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
Take inquiries and requests from customers and address their needs.
Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs.

Professional experience in a sales and customer service role.
Professional experience in software industry.
Experience in delivering client-focused solutions based on customer needs.
Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
Proficiency with common customer success and CRM Software.
Strong written and verbal communication skills.
Good attention to detail and organizational skills.
Ability to multitask and juggle several responsibilities simultaneously.