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Job Description
Purpose
Handle front office reception and administration duties. Represent EFG Hermes and be a key interface for third parties.
Responsibilities
- Meet and greet visitors in a professional manner and direct them to their meeting.
- Answer telephone calls and direct them to the concerned employee. Deal with basic enquires and take messages.
- Maintain security by complying with procedures rules and regulations, and controlling access (scan visitors’ IDs and provide them with the visitor pass).
- Handle other office tasks, such as faxing or emailing and filing, as requested.
- Assist in business travel arrangements for the Marketing, Facilities, Administration, Legal, and IT departments in line with the firm’s travel and expense policies.
- Provide administrative support to the travel desk ensuring that travel orders are compliant with the company’s travel policy.
- Answer correspondence (fax, email courier parcels, etc.), Sort incoming mail, faxes, and courier deliveries for distribution.
- Ensure compliance in all applicable AML/CTF rules and regulations as required in the conduct of your role.
- Ensure timely completion of all relevant AML/CTF training provided by the Group.
- Ensure response to AML, CTF & sanctions inquiries in a timely manner.
Job Requirements
- Bachelor’s degree.
- 0 - 2 years’ experience in a similar role.
- Proficient in Microsoft Word and Excel.
- Good organisational skills.
- Can multi task and prioritize assignments and requests.
- Good command of the Arabic and English.
- Excellent communication skills (written, verbal and listening).
- Ability to build partnerships and work well in teams.
- Can identify problems and refer/escalate complex issues to a higher level.
- Ensure deliverable are always of a high quality.
