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After Sales & Customer Service M...

Ahmed El-Sallab
Maadi, Cairo

After Sales & Customer Service Manager

Maadi, CairoPosted 2 months ago
347Applicants for1 open position
  • 62Viewed
  • 11In Consideration
  • 43Not Selected

Job Details

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Job Description

  • Follow up service offices in the branches, record bills, book transportation, and accurately collect data
  • Putting customer registration on the CRM system and following up on the accuracy of registration
  • Follow-up of the reception records. Covering clients in the branches and making sure of any deficit in order not to disrupt the workflow
  • Follow up on pending invoices 
  • Follow up on customer delivery on a daily basis with the transport office and the timings for customer receipt and accuracy
  • Receive data and its data, discuss it, solve it, discuss and confront it
  • Review with the branch managers regarding the daily workflow in customer service, as well as customer complaints in the branches
  • Follow-up to the Internal Coordination Department and everything related to the clients' receipts from breakage and the rest of our party and goods with defects
  • Follow up on all complaints related to products
  • Follow-up of the installations section, the management table, the technicians, the questionnaires of the installations and the problems, if any
  • Follow up the brands and promotions by reporting all customer service, reception and call center to them
  • Follow up on the call period to find out how to start the communication channels between the company’s employees and the call center if needed

Job Requirements

  • Proven working experience as a Customer Service Manager in retail is a must
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases, and tools
  • Awareness of the industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Business Administration or related field

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JobsCustomer Service/SupportAfter Sales & Customer Service Manager