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Job Description
- Follow up service offices in the branches, record bills, book transportation, and accurately collect data
- Putting customer registration on the CRM system and following up on the accuracy of registration
- Follow-up of the reception records. Covering clients in the branches and making sure of any deficit in order not to disrupt the workflow
- Follow up on pending invoices
- Follow up on customer delivery on a daily basis with the transport office and the timings for customer receipt and accuracy
- Receive data and its data, discuss it, solve it, discuss and confront it
- Review with the branch managers regarding the daily workflow in customer service, as well as customer complaints in the branches
- Follow-up to the Internal Coordination Department and everything related to the clients' receipts from breakage and the rest of our party and goods with defects
- Follow up on all complaints related to products
- Follow-up of the installations section, the management table, the technicians, the questionnaires of the installations and the problems, if any
- Follow up the brands and promotions by reporting all customer service, reception and call center to them
- Follow up on the call period to find out how to start the communication channels between the company’s employees and the call center if needed
Job Requirements
- Proven working experience as a Customer Service Manager in retail is a must
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases, and tools
- Awareness of the industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field
