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Job Description
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Provide technical and functional support to software users.
- Create technical documents and manuals.
- Company applications’ troubleshooting and support during UAT and production.
- Work with multiple teams for the successful resolution of issues.
Job Requirements
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in computer science or relevant field
- Experience in Microsoft SQL Server.
