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Job Description
- Interface with customers to resolve 1st and 2nd tier problems or quires.
- Verifies contacts and customer information.
- Examines customer problems and implements appropriate corrective action to respond to customer requests.
- Escalates queries or requests for action as appropriate for immediate action.
- Maintains and creates logs, reports, records, and files.
- Investigates, analyzes, coordinates, and tracks complex customer issues and problems.
- Makes proactive calls to determine customers requiring close attention, identifies problems, and works through to resolution.
- Receives orders, tracks on spreadsheets, and follows up with customers.
Job Requirements
- Bachelor’s degree in a related field.
- Experience in a similar field would be an advantage.
- Previous experience in direct talk to customers is mandatory.
- Excellent in spoken and written English.
- Good knowledge of MS Office applications.
- Ability to work in a team.
- Distinct customer focus.
- High level of motivation and ability to work under pressure.
