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Job Description
- Review outline quality assurance policies and procedures.
- Document quality assurance activities, such as internal audits.
- Listen monthly calls for the agents to make sure that quality standards are delivered.
- Make an investigation when it needed.
- Conduct a survey with customers to measure the customer satisfaction.
- Make a test call for all newcomers.
- Participate in the training for Telesales / Customer service .
- Any Task assigned by the manager.
Job Requirements
- Experience not less than 1 year at the same position
- Experience in a quality assurance in telesales field .
- Good Communication Skills.
- Good Knowledge of Microsoft Office (Excel and PowerPoint).
- 2-4 years of experience
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