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Quality Assurance Specialist- Telesales

Healthy & Tasty
Maadi, Cairo
Posted 3 years ago
82Applicants for3 open positions
  • 81Viewed
  • 8In Consideration
  • 68Not Selected
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Job Details

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Job Description

  • Review outline quality assurance policies and procedures.
  • Document quality assurance activities, such as internal audits.
  • Listen monthly calls for the agents to make sure that quality standards are delivered.
  • Make an investigation when it needed.
  • Conduct a survey with customers to measure the customer satisfaction.
  • Make a test call for all newcomers.
  • Participate in the training for Telesales / Customer service .
  • Any Task assigned by the manager.

Job Requirements

  • Experience not less than 1 year at the same position
  • Experience in a quality assurance in telesales field .
  • Good Communication Skills.
  • Good Knowledge of Microsoft Office (Excel and PowerPoint).
  • 2-4 years of experience

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