Administrator (Helpdesk)

Raya -
6th of October, GizaPosted 1 year ago

73Applicants for1 open position

Job Details

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Raya Data Center: one of Raya’s subsidiaries is hiring Administrator (Helpdesk):

What will you do?

Respond to requests for technical assistance in person, via phone, electronically to diagnose and resolve technical & hardware issues
Administer users’ machines remotely using SCCM.
Deploy users’ OS using MDT and WDS, run daily reports to set the action plan needed to fix any alerts or problems on user’s machines.
Use Kaspersky and WSUS console to check windows and antivirus updates status on users’ machine and push updates if needed.
Administer help desk software “Manage Engine, SCCM, MDT, WSUS, WDS, etc.”
Recommend active directory group policies needed to control user’s behavior to enhance the overall machines performance.
Visit Users’ locations “HQ or Remote Locations” for any technical assistance, hardware installations or opening new locations.
Log all help desk interactions and prepare activity reports for resolved and closed tickets
Track and route problems, requests and document resolutions.
Follow the ISMS policies, procedures, and ISO 27001 - 20000 procedures.

Bachelor degree in Communications/Electronics engineering or a relevant discipline
1-2 years of experience in IT field
Very deep knowledge of automated and centralized deployment servers as SCCM, MDT, WSUS, WDS, etc.
Very good knowledge of MS systems administration and in Antivirus software like Antivirus and its Admin Kit
ITIL is must
CCNA is must

What is unique about Raya?

Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip.
Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
Are you a foodie? Exclusive discounts for Raya employees at Raya’s Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris)