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Job Description
- Acting as a thought leader and thought partner stakeholders across the organization (e.g., senior leadership, members of the operational teams, etc.)
- Having a strategic mindset, with the ability to break down into phases to deliver on a long-term vision;
- Communicating clearly and effectively with various stakeholders (e.g., business, developers);
- Understanding the big picture and being able to translate it into business processes;
- Being able to take the customer’s perspective
- Developing and maintaining strong governance around key business processes;
- Operating in a high-pace environment;
- Handling change management and overseeing projects end-to-end.
Job Requirements
- Customer Service experience is a must.
- Demonstrable expertise of project management fundamentals
- Excellent communication and meeting coordination skills
- Excellent knowledge of user-centered design principles
- Ability to work with large teams
- Understanding of design quality standards
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