Director of Operations

Job Description

Main role – objective

• Assists the Hotel General Manager in implementing the brands and hotels strategy, in order to meet targets for quality of service, attitude and profitability for the Rooms and Food & Beverage departments.
• Has managerial responsibility for all the positions in his or her remit; ensures the team's talents are developed.
• Is responsible for providing innovation and renewal in the hotel's service offer
• Replaces the Hotel General Manager when absent.
• To manage the food and beverage operations of the hotel to ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals.  
• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures

Professional techniques / Production

• Managing the day-to-day operation of the Food and Beverage sections in terms of Revenue and guest satisfaction
• Controls and analyzes, on an on-going basis, the following:

*Sales, Costs, Quality and presentation of food and beverage products, Service standard, Condition and cleanliness of facilities and equipment, Quality of entertainment, Guest satisfaction, Marketing

• Plan and organizing successful Food and Beverage activities in the hotel
• Keep an up-dated Hotel Policies and Procedures file and up-dated files on all Food and Beverage matters
• Setting Food and Beverage yearly goals and developing strategies, procedures and policies
• Determining the minimum and maximum stocks of all food, beverage, material and equipment
• Settings standards of all food, Beverage and equipment purchases in accordance with Fairmont guidelines.
• Prepare yearly budget and forecasting based on previous year
• Participates in the preparation of the hotel's revenue plan and marketing programs 
• Monitors local competitors and compare their operation with the hotel Food and Beverage operation
• Maintains knowledge of trends, systems, practices and equipment in Food and Beverage through trade literature, hotel show and site visits

Customer relations

• Conveys the Fairmont Dubai standards and projects to guests by playing a "hands-on" role in the hotel, embodying sociability and proximity.
•  Ensures that team organization remains flexible and ready to meet customer needs.
• Analyses guests' comments and shares them with the team
• Knows the market and customer expectations

Qualifications

• Previous experience in an administrative role required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Previous hotel experience is a must
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times