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Junior Help Desk IT Specialist

Pyramids Freight Services
Sheraton, Cairo
Posted 2 years ago
379Applicants for1 open position
  • 37Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Install, configure, and maintain software and hardware components of a computer and network systems all end-user software applications (Windows, MS Office, Antivirus, Outlook, etc.).
  • Troubleshoot system and network problems, diagnose, and solve hardware or software issues including Windows and/or Apple operating systems
  • Repair and replace the damaged computer and network components.
  • Test new hardware and software before full-scale installation.
  • Serve as the first point of contact for end-users seeking technical assistance over the phone, email, or remote support
  • Follow-up and update PC's status and information

Job Requirements

Experience:

  • Proven experience as a help desk IT or in other support roles
  • Good understanding of computer systems, mobile devices, and other tech products
  • Advanced hardware and software support, maintenance, and updates for desktops, printers, switches, wireless access points, and mobile devices

 Qualification And Skills :

  • Bachelor’s degree in Computer Science/Computer Engineering or relevant from 1 to 3 years of experience as IT help desk.
  • High standards of ethics and confidentiality to handle sensitive information.
  • Ability to integrate well into teams & work towards achieving team results.
  • Shows continuous improvement by taking initiative and accepting responsibilities.

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