Customer Service Specialist

Inbound Tasks :

• Answer incoming calls to handle customers inquires & complaints
• Resolve hard calls by finding suitable solutions & escalate to CS manager if any
• Provide Win-Win solutions to enhance customer experience & maintain the revenue
• Coordinate customers request & follow up with stores to exceed their expectations
• Explain & simplify Dejavu policies & procedures to customers
• Check Inventory with the customers, direct them to the nearest store 
• Upsell Dejavu products ( Retail – Online )  

Back Office Tasks :

• Handle Tickets
• Escalate any fraud cases to concerned teams
• Conduct outbound calls, follow-ups
• Support CS manager for any needed reports
• Handle all inquires & complaints related to social media platforms

Must Be :

• Friendly, approachable, honest, and trustworthy
• Able to adapt to change, flexible and efficient
• Attend to details
• Self-motivated & confident 
• Problem Solving & analytics thinking
• Proactive & have a passion for fashion
• The positive, cheerful mentality 
• Able to work under pressure & multi-task