Job Details
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Job Description
- We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.
- We are currently searching for an enthusiastic and innovative technical Support Engineer to work on our Support Team supporting and implementing Alnafitha’s Unified Communication/Productivity Solutions.
- We’re a team of technology-driven individuals with a curiosity for how things work and a passion for designing and building reliable, scalable, and efficient implementations. This position will require high cooperation with other teams from project management, sales, and business development. We’re always striving to learn more, expand our skills and grow our teammates,
- Primary Focused Domain(s): Unified Communication, Productivity
- Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission-critical support.
- Improving the overall customer experience by serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
- Provide the following services: Proactive Services: Services that promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
- Reactive and 24x7 Critical Situations support Reactive services which address the most critical customer issues.
- Dedicated Support: Engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery.
- Ad Hoc Services: Short and time-limited engagements focused on customer-specific issue remediation or support (e.g. Chalk Talks).
- Workshops and Training: Deliver technical training for customer knowledge transfer Moreover, for helping customers to consume their products and services.
- Presenting and demonstrating Alnafitha’s S services to customers.
- Build scope of work/low-level technical scope based on the business requirements.
- Deliver technical implementation and solution design within Alnafitha’s services.
- Assist customers with Migrating legacy applications to a cloud-optimized architecture.
- Deliver technical process documentation.
- Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences events)
- Monitor other team members on deployed solutions and best practices.
Job Requirements
Certification Requirements:
- Bachelor’s degree in Computer Science or equivalent.
- ITIL Foundation (Must)
- MCSE Productivity Solutions Expert or equivalent.
- Designing and Deploying Microsoft Exchange Server 2016
- MCSA SQL Server (Preferred)
- CCNA Routing and Switching (Preferred)
- CCIE – Voice (Preferred)
Technical Skills:
- Expertise knowledge in the following Technologies: 3+ (Microsoft Exchange, Microsoft Exchange Online/on prim, )
- Integrating Skype for Business / Teams with IP Telephony Vendors.
- Experience in Active Directory and Windows Server (ADFS, DFS, RMS, WSUS, CA, IIS).
- Experience in Microsoft SQL (Administration)
- Implementation of Cisco Unified Communications Manager, Cisco Contact Center Express (UCCX), or similar technologies.
- Experience in Virtualization (Microsoft Hyper-V, VMWare).
- Solid Networking Skills (Routing & Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and WAN protocols)
Personal Skills:
- High sense of responsibility and ownership, acting Like an owner in what you do.
- Exceptional communication and presentation skills
- Being able to work on their own or in a team
- Being able to work to tight deadlines
- Ability to maintain composure during stressful situations
- Handling many tasks & responsibilities
- Fluent in Arabic and English.
