Job Details
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Job Description
- Answer incoming calls and respond to customer’s emails
- Manage and resolve customer complaints
- Sell products and place customer orders in the system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell services
- Complete call logs and reports
- Other duties as assigned
Job Requirements
- 0-3 years of experience in a call center environment.
- Age from 23-25 years old
- Males preferred
- Bachelor’s degree in Science (biotechnology), Nursing. “medical and paramedical”
- Strong communication skills
- Using MS Office (mainly excel, word & outlook)
- Excellent command of English
