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Customer Service Representative

LAZARO SCENT
Smouha, Alexandria

Customer Service Representative

Smouha, AlexandriaPosted 14 days ago
40Applicants for1 open position
  • 25Viewed
  • 13In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Reply to customer inquiries through all channels, spoken and written, through all the ways of communication including social media channels. 
  • Provide accurate and helpful information about Lazaro Scent products and services to customers, such as their ingredients, fragrance notes, and benefits.
  • Helping customers choose the right Lazaro Scent product for their needs.
  • Processing orders and providing shipping updates in cooperation with operation team 
  • Upsell and cross-sell Lazaro Scent products to customers.
  • Follow up on customer needs and inquiries.
  • Build and maintain positive relationships with customers.
  • Document customer interactions and feedback.
  • Work with other departments to improve customer service.
  • Stay up-to-date on Lazaro Scent products and services, as well as industry trends and best practices.
  • Participate in continuous improvement initiatives.

Job Requirements

  • Bachelor's degree in business or a related field
  • 2+ years of experience in customer service
  • Knowledge of Lazaro Scent products and services
  • Proficiency in Microsoft Office Suite
  • Sales experience is a must 

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