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Job Description
You are about to apply for a job at one of the top employers in the MENA region!
Ready to be part of one of the market leaders in Egypt? Apply now!
Nile Projects & Trading Co. is hiring a Service Advisor
- Company Overview
Nile Projects & Trading Co. is a major player in Egypt’s automotive market, being the nations’ Sole Distributor & importer for Bridgestone & Firestone tires as well as JAMAK wheels in addition to multi brand batteries & accessories privileges the company as the largest Tires & accessories distributor in Egypt & one of the major players in the MENA region.
- Job Description
- Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Systems
- Technically competent to understand the customer’s needs and requirements and accordingly raise Service Orders.
- Able to provide detailed explanations on jobs to be carried out on vehicles.
- Provide a detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
- Ability to advise customers on the required vital jobs.
- Should have flair for Selling Value-added Services, Service Contracts, and accessories.
- Able to make every effort to resolve Customer Complaints and ensure the customer has a positive ownership experience.
- Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
- Conduct NPS Survey during vehicle delivery to get customer’s feedback on their experience at the Toyota service center
- Raise Warranty approvals
- Raise special orders for parts not available and follow up and keep customers informed.
- Prepare Invoices on Systems and arrange for Active delivery of vehicles.
- Follow up payments of credit customers and ensure collection within the stipulated time.
- Conduct post-service follow-up to ensure customer satisfaction.
Job Requirements
- B sc. Mechanical Engineering or equivalent.
- 2:4 years’ experience in a similar position.
- Ability to use Microsoft Office to include Microsoft Word, Excel and Email.
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational, decision making, and problem-solving skills.
