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Clinic Secretary

Oro Clinics
Nasr City, Cairo
Posted 2 years ago
85Applicants for3 open positions
  • 35Viewed
  • 13In Consideration
  • 3Not Selected
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Job Details

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Job Description

KEY ROLE SPECIFIC ACCOUNTABILITIES:

  • Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
  • Welcome the visitors and guide them to inpatients rooms.
  • Attends all assigned calls promptly  based on pre-set Customer service SLA’s and KPIs.
  • Make Reservations and follow-up where necessary.
  • Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.
  • Briefs the Duty Manager on complaints that require management assistance.
  • Generate daily Call Center reports
  • Answering screening and forwarding incoming phone calls
  • Overhead for the doctors or employees, if needs.

Job Requirements

  • Experience not less than 1 Year in Obesity/Beauty Clinics.
  • High University Degree is a must
  • Good in English
  • Highly Presentable and good looking.
  • Proven work experience as a Receptionist, Front Office Representative or similar role
  • Proficiency in Microsoft Office.
  • Professional attitude and appearance
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks

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