Real-Estate Customer Service Representative
Al Rabat -
Nasr City, CairoPosted 2 years ago222Applicants for3 open positions
- 132Viewed
- 49In Consideration
- 14Not Selected
Job Details
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Job Description
- Resolves problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution
- Handle all customer inquiries received timely and professionally.
- Understanding customers' needs and identifying their problems.
- Handle all the contract preparation processes.
- Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
- Contribute all the after-sales services to the clients.
- Interact with customers to provide information in response to inquiries, and ensure customer satisfaction.
- Update the client’s account data on the company database to follow up on payment status, and review contracted unit updates.
- Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).
- Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
- Contribute to submitting the reports and documentation regarding the clients…
Job Requirements
- Proven working experience as Customer Service Specialist not less than 1 year, Real estate experience is preferred.
- Excellent Communication skills, Presentation, and problem-solving skills.
- Good user of CRM systems, MS Office
- Customer orientation and ability to adapt/respond to different types of characters
- Nasr city or nearby areas.
- High Self-esteem and confident