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Job Description
- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
- Install, configure, and support workstation software, hardware, printers, and phones.
- Handle business-critical IT tasks, system improvements, applications, and software upgrades.
- Operate the firewall for the company and monitor the internet connection for security risks.
- Execute system and network administration, design, documentation, implementation, and testing, ensuring components meet needs and work together seamlessly.
- Serve as the subject matter expert supporting Windows, and all common office software and applications, such as Microsoft, Adobe, and G-Suite products.
- Analyze staff needs, identify vulnerabilities, boost efficiency and accuracy.
- Train employees on both software and hardware, troubleshoot, and provide technical support when needed.
- Employ the latest security protocols and perform regular security tests and security monitoring.
- Implement and monitor daily backup and recovery procedures.
- Document any processes which employees need to follow in order to successfully work within our computing system.
Job Requirements
Requirements and Qualifications
- Relevant degree in Computer Science or Information Systems
- Experience: 8-10 years’ experience in relevant position
- Excellent command of English language (Oral and Written)
- Excellent documentation skills especially Technical Documents
- Experience with or knowledge of operating systems; current equipment and technologies, enterprise backup and recovery procedures, and system performance-monitoring tools
- Availability outside of working hours to resolve emergency issues promptly
- Ability to keep company passwords and information confidential
- Excellent critical-thinking and problem-solving skills
Preferred Skills/Capabilities
- Project management experience
- Professional certifications
- Familiarity with security frameworks and risk management methodologies
- Knowledge of patch management, firewalls, and intrusion detection/prevention systems