Job Details
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Job Description
Duties and Responsibilities:
- Handle large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Working Conditions:
- 9 hours rotational
- 2 days off
- Transportation is provided only after midnight
Job Requirements
- Fluency in English is a must
- Graduates or gap year students
- Nasr City, Maadi, New Cairo, Heliopolis residents are preferred
- Flexibility with rotational shifts
- Military Service (Completed or Exempted)
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
