Operations Officer

Rentokil Boecker® Operations Officer is held accountable for the below job responsibilities:

• Implement the standards set in Rentokil Boecker® Operations Manual.

• Schedule appointments as per client’s availability.

• Arrange a proper dispatching for all teams.

• Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.

• Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.

• Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.

• Arrange and confirm distribution of promotional items as per the marketing calendar.

• Communicate with sales department regarding new clients; check and sign the Survey Sheet.

• Handle call backs and solve them within 48 hours. • Follow up on the Call Back report.

• Ensure all vehicles have Rentokil Boecker® warning signs (Fumigation, Floor warning signs, etc.), bait stations’ service records and other labels.

• Generate and submit the assigned reports to concerned management.

• Handle the client’s data accurately and timely on Rentokil Boecker® systems.

• Review submitted treatment reports and take action when deemed necessary.

• Perform CVCs (Customer Voice Counts) and field audits to ensure Health and Safety Standards are properly applied.

• Schedule yearly pest control treatments and follow up on their execution.

• Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation.

• Advise technicians on pending payments to be collected from clients.

• Prepare overtime report and submit it to Operations Manager for approval.

• Assist the Operations Manager in preparing and delivering training sessions when needed.

• Attend monthly Operations meeting, recommend and highlight call backs, problems and conflicts.

• Act as a PMP ambassador and enhance communication between PMP and other team members.

• Handle all PMP related requests (leaves, loans, uniforms, certificates…) and communicate them to concerned parties.