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Operations Officer

Rentokil Initial
Dubai, United Arab Emirates
Posted 3 months ago
29People have clicked1 open position
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Job Details

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Job Description

Rentokil Boecker® Operations Officer is held accountable for the below job responsibilities:


• Implement the standards set in Rentokil Boecker® Operations Manual.


• Schedule appointments as per client’s availability.


• Arrange a proper dispatching for all teams.


• Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.


• Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.


• Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.


• Arrange and confirm distribution of promotional items as per the marketing calendar.


• Communicate with sales department regarding new clients; check and sign the Survey Sheet.


• Handle call backs and solve them within 48 hours. • Follow up on the Call Back report.


• Ensure all vehicles have Rentokil Boecker® warning signs (Fumigation, Floor warning signs, etc.), bait stations’ service records and other labels.


• Generate and submit the assigned reports to concerned management.


• Handle the client’s data accurately and timely on Rentokil Boecker® systems.


• Review submitted treatment reports and take action when deemed necessary.


• Perform CVCs (Customer Voice Counts) and field audits to ensure Health and Safety Standards are properly applied.


• Schedule yearly pest control treatments and follow up on their execution.


• Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation.


• Advise technicians on pending payments to be collected from clients.


• Prepare overtime report and submit it to Operations Manager for approval.


• Assist the Operations Manager in preparing and delivering training sessions when needed.


• Attend monthly Operations meeting, recommend and highlight call backs, problems and conflicts.


• Act as a PMP ambassador and enhance communication between PMP and other team members.


• Handle all PMP related requests (leaves, loans, uniforms, certificates…) and communicate them to concerned parties.


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