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Job Description
- To build a strong relationship with customers and Take the extra mile to engage the customer.
- To resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
- Provide accurate, valid, and complete information by using the right method/tool
- Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
- Update client’s account data on the company website to follow up payment status, review contracted unit updates.
- Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).
- Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
- Hosting clients in events, draft newsletters and dispatch them to the clients to stay tuned.
- Assist clients through clarifying all needed data.
- Scan to archive reservation forms –contracts and any correspondence with the clients and upload it to the CRM application and customer service server.
- Send greetings to clients in social events (Ramadan, Eid , New Year….etc) by mail or SMS.
- Collecting installments from customers.
Job Requirements
- Proven Working Experience as Customer Service Specialist not less than 3 years.
- Excellent Communication, Presentation, and problem-solving skills.
- Excellent user of CRM System, Excel, and MS Office use to merge information and emails.
- Working Experience in the real estate field is a must.
