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Call Center Agent

Cairo, Egypt
Posted 3 years ago
94Applicants for1 open position
  • 21Viewed
  • 3In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Answer calls and respond to emails.
  • Handle Customer inquiries both telephonic and emails.
  • Research required information using available resources.
  • Provide and resolve customer complaints.
  • Provide customers with products and services information .
  • Enter new customer information into System.
  • Update existing customer information.
  • Process orders ,forms  and applications.
  • Identify and escalate priority issue.
  • Route calls to appropriate resources
  • Follow up customer calls when necessary
  • Document all cal  information according to standard operating procedure.
  • Complete call logs
  • Produce call reports

Job Requirements

  • Bachelor degree 
  • Knowledge of Customer services principles and practices.
  • Very good  command of English language.
  • Experience of call center  and customer services environments.
  • knowledge of administration and clerical process
  • Advanced communication skills
  • Team work
  • Stress Tolerance

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