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English Technical Support - Alex...

Alexandria, Egypt

English Technical Support - Alexandria

Alexandria, EgyptPosted 2 months ago
83Applicants for4 open positions
  • 83Viewed
  • 34In Consideration
  • 30Not Selected

Job Details

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Job Description

  • IT Service Desk - provides first level technical support through phone, email and chat support with a focus on prompt first call resolution.
  • Support for PCs, laptops, printers, Avaya System etc.
  • Diagnose and troubleshoot end user desktop application issues and provides appropriate solution.
  • Communicates with customers at all levels of technical and non-technical skills sets.
  • Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
  • Work collaboratively with people across the organization.
  • Manage service levels effectively and see incidents through to resolution.

Job Requirements

  • Bachelor's degree.
  • Excellent English level.
  • Technical knowledge/skills.
  • Flexibility to work on rotational shifts basis (Morning, night and overnight), transportation provided for the night and overnight shifts.
  • Alexandria resident is a must.
  • Good communication, negotiation, problem solving & interpersonal skills.
  • Strong oral and written communication skills, Analytical skills, Pro-active problem-solving attitude.
  • Experience using ITSM Ticketing tools (e.g. Service Now) to manage and track incidents preferred.
  • Working knowledge of Windows operating systems, Microsoft Office application suite.
  • Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
  • Excellent interpersonal, organizational, communication and customer service skills.
  • Ability to multitask, prioritize, and resolves issues in a timely manner.

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JobsCustomer Service/SupportEnglish Technical Support - Alexandria