Visitor Services Manager

Job Description

• Participates in the implementation of Hospitality policies, and procedures to ensure all relevant procedural/legislative requirements are fulfilled.
  


• Supervises the day-to-day operations of Hospitality providing some guidance in facilitating related professional work processes in order to achieve high performance standards.
  


• Supervises the activities and work of subordinates to ensure that all work within a specific area of the Hospitality activity is carried out in an efficient manner.
  


• Supervises the housekeeping activities to ensure that they are performed properly and effectively.
  


• Checks and reviews the staff ‘s records time to ensure that the schedules are met completed.
  


• Acts as the point of contact in case there have been any escalated issues with guests to ensure that their requirements are met, and issues handled.
  


• Trains the staff regularly to ensure that the activities performed in an effective manner are aligned with the health and safety regulations and codes.
  

• Business Acumen
  


• English Language
  


• IT & Computer Literacy
  


• Quality Orientation
  


• Health & Safety Awareness
  


• Management Skills