IT Help Desk Specialist
Heliopolis, CairoPosted 6 months ago377Applicants for1 open position
- 42Viewed
- 11In Consideration
- 10Not Selected
Job Details
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Job Description
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Track computer system issues through to resolution, within agreed time limits
• Follow up with Employees to ensure their IT systems are fully functional after troubleshooting.
• Document technical knowledge in the form of notes and manuals.
• Diagnose and troubleshoot basic technical issues.
• Provide step-by-step technical help, both written and verbal.
Job Requirements
• Bachelor's degree in Information Technology, Computer Science or equivalent.
• 1: 3 years of experience in providing help desk support.
• Good understanding of computer systems, mobile devices, and other tech products.
• Familiarity with remote desktop applications and help desk software.
