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Job Description
- As a Technical Support Advisor, you are responsible for acting as a liaison between customers and the client.
- You deal with a variety of incoming contacts to the contact center, answer technical product queries, service issues, order tracking, pre and post-sale inquiries, troubleshooting, handling complaints and problem-solving with the objective of providing first contact resolution where application.
- Facilitate any network inquiries for the customer.
Job Requirements
- Fluent English (written & spoken).
- Minimum of 6 months of telecommunication experience.
- Ability to communicate clearly and effectively in English.
- Can work night and overnight shifts.
- Graduates.
- Flexible shift basis (9 hours rotational shifts 5 days a week and 2 days off).
