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Front Desk Officer

Hands of Hope Physical Therapy & Wellness
Maadi, Cairo
Posted 2 years ago
35Applicants for2 open positions
  • 32Viewed
  • 4In Consideration
  • 5Not Selected
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Job Details

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Job Description

Hands of hope is a physical practice with currently 7 locations in NY, and growing. We are looking to grow our Cairo team. We are looking to hire a Virtual Front Desk Officer, to meet and greet our patients in our 7 clinics in New York and provide them with outstanding customer support.

  • Welcoming and greeting patients and visitors in our NY clinics through our virtual reality system, and checking them in to their appointments in a timely and professional manner.
  • Responding efficiently to patients inquiries.
  • Recording and authorizing insurance.
  • Engaging with our patients to increase retention rates.
  • Scheduling appointments and keeping those appointments on time.
  • Assisting patients with completing necessary forms and documentation.
  • Obtains and accurately captures demographic information and patient’s health insurance information provided by the patient.
  • Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner while following departmental policies and procedures.
  • Requests and processes payments for co-pays, pre-pays and outstanding balances.
  • Providing world-class customer service to patients.
  • Performs other duties as assigned.

Job Requirements

  • Fluency in English is a must for this job.
  • Presentable with strong communication skills.
  • Bachelor degree in a relevant discipline.
  • 2 to 6 years of experience in customer service.
  • Friendly and helpful attitude and able to provide excellent customer service through live video interactions.
  • Ability to work US hours from 3:00pm to 11:00pm - Monday to Friday.
  • Good knowledge of MS Office
  • We provide attractive packages and a good working environment with potential growth.

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