Social Worker

• Identify social needs of patients through a social assessment. Respond to the patient’s social needs according to the scope of the project, by giving direct social support (as transport, food, legal advice) and/or refer to other social actors, in order to actively contribute to the improvement of their quality of living.
• Contact patients to follow up the evolution of their condition when needed (home visits, defaulter tracing)
• Participate in the creation of any material needed for the activities of social workers.
• Take care of social services facilities, materials and equipment in order to ensure continuity.
• Mapping and regular update of social partners, local authorities, other NGOs, and governmental social services in order to improve social services scope and responsiveness.
• Keep records, statistic and files updated, reporting any social activity, in order to prioritize and develop appropriate programs or projects.

Context Specific Accountabilities:

General:

• Set up social action plans for them and conduct case management;
• Refer case actively to the competent organization to obtain their needed services;
• Identify and assess urgent or emergency social cases;
• Act as focal person with partners who would refer patients to MSF clinic and act as focal person for our patients with the actors who would need to be referred out to obtain social and medical services;
• Document the patient’s social situations, referrals and action plan evolution of each patient based on their action plans;
• Keep records, statistic sheets and files updated, reporting social activities, in order to prioritize and develop appropriate programs or projects
• Provide sufficient information on MSF scope of work, capabilities of the SWs work within the project and also, update the patients about their referrals updates;
• Take an active role in managing, coordinating and arranging any activities that would run under the SW department and/ or others;
• Ensure proper documentation of all stages as per MSF protocols;
• Ensure confidentiality of the patients cases, and all their related information;
• Support in other tasks as per assigned.

Communications & Mapping:

• Support the department in identifying potential actors to have an active cooperation with;
• Provide administrative and technical assistance to map and update MSF Social Network that include operating international and national organizations and also, community based-organizations, NGOs and others;
• Support in analysing the social services span to insure proper responsiveness for our cases.

Team Work:

• Maintain a close and regular collaboration and exchange of information with the other MSF clinicians among the MDT followed approach;
• Keep clinicians informed about the social activities and updated information about partners scope of work and recent;
• Participate and provide inputs in meetings and case discussions;
• Maintain close collaboration between all MSF disciplines to ensure concrete follow up on our cases.
• Demonstrate MSFs principle of flexibility; e.g. supporting MSF emergency patients outside of working hours when requested.