Job Details
Skills And Tools:
Job Description
About the role
- Manage Change/release activities on IPT infrastructure for designated Customers
- Perform Feasibility study and risk assessment of new Changes/release
- Initiate Change advisory board meetings to validate and approve Changes/releases.
- Leads the Change Advisory Board to approve or reject significant change management projects & complex changes, ensuring that risks, impacts and coordination are documented and understood by the CAB members.
- Coordinates between different teams involved in the change implementation
- Schedules change projects and ensure availability of required resources (human, hardware, or software)
- Lead continual improvement plans for Enterprise Telephony Change Management
- Update LLD documents to reflect the changes implemented
- Compile all of the changes into a comprehensive Forward Schedule of Changes for review by the CAB members.
- Maintain a Dashboard and KPIs to track the group’s performance.
- Monitor the completion and thoroughness of PIRs.
- Organize e-CABs as necessary to facilitate the review of emergency changes.
- Lead release activity and release road map representation with the customer.
- Also, that role will be managing and participating in Transversal ESC voice cab as below:
- Implement the Change Management process and develop it within the ESC UC - (transversally across the different voice technologies)
- Be the process expert for certification (ISO 20K, ISO 27K, ISAE….)
- Organize training and guarantee process & tools awareness of impacted teams and write out working instructions
Job Requirements
About you
Skills and abilities:
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- Good interpersonal and communication skills
- Good time management, and organizational skills
- Taking charge of complex projects and ensuring successful delivery on time
- Customer Oriented Attitude
- Team Spirit
- Proactive, self-motivated
- Problem-Solving Skill
- The ability to combine in-depth technical knowledge with outstanding customer service skills
- Customer-facing skills.
- Ability to interface with multiple internal teams
- Good Presentation skills.
Experience:
- 4-5 years of IP Telephony experience/ Data services
- Experience in IPT service implementation (multivendor knowledge is a plus)
- Experience with IP & Voice change management
Courses:
- ITIL V4
- Office 365 /Direct Routing enabling program
- Teams foundation
- AudioCodes