Browse Jobs
For Employers
Post JobLog inGet Started

Senior UC change and release Manager

Orange Business
Nasr City, Cairo
Posted 1 year ago
1 open position
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

About the role

 

 

  • Manage Change/release activities on IPT infrastructure for designated Customers
  • Perform Feasibility study and risk assessment of new Changes/release
  • Initiate Change advisory board meetings to validate and approve Changes/releases.
  • Leads the Change Advisory Board to approve or reject significant change management projects & complex changes, ensuring that risks, impacts and coordination are documented and understood by the CAB members.
  • Coordinates between different teams involved in the change implementation
  • Schedules change projects and ensure availability of required resources (human, hardware, or software)
  • Lead continual improvement plans for Enterprise Telephony Change Management
  • Update LLD documents to reflect the changes implemented
  • Compile all of the changes into a comprehensive Forward Schedule of Changes for review by the CAB members.
  • Maintain a Dashboard and KPIs to track the group’s performance.
  • Monitor the completion and thoroughness of PIRs.
  • Organize e-CABs as necessary to facilitate the review of emergency changes.
  • Lead release activity and release road map representation with the customer.
  • Also, that role will be managing and participating in Transversal ESC voice cab as below:
  • Implement the Change Management process and develop it within the ESC UC - (transversally across the different voice technologies)
  • Be the process expert for certification (ISO 20K, ISO 27K, ISAE….)
  • Organize training and guarantee process & tools awareness of impacted teams and write out working instructions

 

Job Requirements

About you

 

Skills and abilities:

----------------------------

- Good interpersonal and communication skills

- Good time management, and organizational skills

- Taking charge of complex projects and ensuring successful delivery on time

- Customer Oriented Attitude

- Team Spirit

- Proactive, self-motivated

- Problem-Solving Skill

- The ability to combine in-depth technical knowledge with outstanding customer service skills

- Customer-facing skills.

- Ability to interface with multiple internal teams

- Good Presentation skills.

Experience:

- 4-5 years of IP Telephony experience/ Data services
- Experience in IPT service implementation (multivendor knowledge is a plus)
- Experience with IP & Voice change management

Courses:
- ITIL V4
- Office 365 /Direct Routing enabling program
- Teams foundation
- AudioCodes

 


 

Featured Jobs

  • Network EngineerLink Datacenter - Maadi, Cairo1 month ago

Similar Jobs

Search other opportunities
JobsIT/Software DevelopmentSenior UC change and release Manager