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Job Description
- Managing cloud infrastructure in a production environment to ensure high availability and reliability
- Responsible for IT infrastructure services including; active directory, email, portal, network, security, connectivity.
- Ensure the stability and reliability of the entire Group data centers for head office, branches and projects’ sites.
- Lead IT technical support team and IT helpdesk tickets.
- Increase customer satisfaction. Effectively monitor delivery of service for achieving high satisfaction levels under ITIL Standard.
- Install, configure operation and support of all IT Infrastructure Systems to enable continuous operation of all IT Systems and to ensure they function with the required performance and availability targets.
- Test and evaluate new technologies.
- Responsible for the deployment, configuration, maintenance, and monitoring of UNION GROUP IT Infrastructure including Data center, LAN, Wi-Fi, WAN, Internet, Telephony and Security.
- Responsible for Microsoft Infrastructure services like Cluster, DNS, DHCP, Active Directory, SQL Database, Email System and File & Print Service.
- Ensure, backup and restore all data are backed up according to Backup Policy.
- Responsible for all IT Network equipment in HQ and remote sites including Core Switches, Servers Switches, User Switches, Routers, Load Balancers, Wireless Bridges, Wi-Fi Access Points, Network cables, Network Connections and network security.
- Responsible for all Voice equipment in HQ and remote sites including Telephony Systems, & Voice Conferencing.
- Ensure compliance with best practices, and policies and procedures.
- Maintain inventory for all Network Equipment.
- Create and maintain good technical documentation.
- Develop, maintain, and monitor procedures for all network tasks.
- Implement security improvements by assessing current situation and evaluating trends.
- Monitor the system daily and respond quickly to any security breaches or usability concerns.
- Manage system infrastructure including, AD, Office 356, Azure and VMware VSphere
Job Requirements
- Computer Science or Computer Engineering
- 5 to 7 years of experience
- 2+ years of experience administering an Azure based infrastructure
- ITIL is plus
- Understanding of cloud services offerings such as SaaS, IaaS, PaaS and DRaas.
- Solid knowledge Cisco firewalls , and FortiGate
- Deep understanding of core Microsoft cloud technologies and Azure services with a focus on IaaS and Office 365.
- Solid knowledge of Data Backup/Restore on Exec Appliance and Tape drive.
- Solid knowledge with network and collaboration components.
- Basic knowledge in SQL database administration
- Good knowledge in Linux
- Max. Age 35