After Sales & Customer Service Section Head

Ahmed El-Sallab Maadi, Cairo

Applicants for
1 open position
In Consideration
Experience Needed:
7 to 10 years
Career Level:
Job Type:
Full Time
1 open position
About the Job
  • Follow up service offices in the branches, record bills, book transportation, and accurately collect data
  • Putting customer registration on the CRM system and following up on the accuracy of registration
  • Follow-up of the reception records. Covering clients in the branches and making sure of any deficit in order not to disrupt the workflow
  • Follow up on pending invoices 
  • Follow up on customer delivery on a daily basis with the transport office and the timings for customer receipt and accuracy
  • Receive data and its data, discuss it, solve it, discuss and confront it
  • Review with the branch managers regarding the daily workflow in customer service, as well as customer complaints in the branches
  • Follow-up to the Internal Coordination Department and everything related to the clients' receipts from breakage and the rest of our party and goods with defects
  • Follow up on all complaints related to products
  • Follow-up of the installations section, the management table, the technicians, the questionnaires of the installations and the problems, if any
  • Follow up the brands and promotions by reporting all customer service, reception and call center to them
  • Follow up on the call period to find out how to start the communication channels between the company’s employees and the call center if needed
Job Requirements
  • Proven working experience as a Customer Service Manager in retail is a must
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases, and tools
  • Awareness of the industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Business Administration or related field
About this Company

El Sallab Company was established in 1912. The vision was to create a company that would keep alive the values like respect among all people, excellent customer service and to lay the groundwork for trade based on trust with customers and suppliers.The company is now... (More)

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