Application Support Engineer

Egabi FSI -
Sheraton, CairoPosted 2 years ago

69Applicants for1 open position

Job Details

Experience Needed:

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Taking ownership of reported customer issues
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper communication of unresolved issues to the appropriate internal teams
Ask customers targeted questions to quickly understand the root of the problem
Talk clients through a series of actions, either via phone, email or chat, until the technical issue is solved.
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manual

3+ years of working on the IT sector either on vendor side or customer side (Banks, Microfinance & Mortgage companies,..etc)
Banking/Financial business experience
Experience in help disk tracking systems.
Excellent problem-solving skills
Excellent communication skills.
Excellent English speaking and writing

What we are offer;

Competitive monthly salary.
Social/ Family Health insurance (We bear it entirely).
Great Place to work located in Sheraton with unlimited drinks.
Awesome Team, we have the best team that is supportive, collaborative, professional and fun.