Job Details
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Job Description
Provide excellent customer service by:
- Carrying out troubleshooting and maintenance according to maintenance system approved by the company on time and in line with customer calls and job orders.
- Dealing with customer queries and questions.
- Maintaining good relations with customer to ensure high customer satisfaction.
- Conducting training for customers on systems operation, work precautions and simple service steps.
- Working out regular maintenance schedules (PM) for various products.
- Dealing with emergency breakdowns as they occur, in line with customer calls and job orders.
Provide strong product technical support by:
- Acquiring deep technical knowledge of company products through self learning and cross training.
- Researching, diagnosing and identifying solutions to resolve technical faults.
- Documenting knowledge in the form of knowledge data base.
Assist in Sales activities by:
- Providing technical information to assist customers in making a decisions about company products.
- Helping to generate new sales leads.
- Attempting to sell new products or upgrades to customers.
Job Requirements
Job Qualifications:
- Bachelor degree in engineering (Electrical/Electronics/Mechatronics) from a reputable university.
- 2-3 years experience in maintenance and customer service.
Job Competencies & Skills:
- Customer service skills (customer focus, customer handling, stress tolerance and positive attitude).
- Demonstrated knowledge of maintenance concepts and techniques.
- Knowledge of CMMS and ERP systems.
- Excellent verbal and written communication skills.
- English Proficiency.
