Software Customer Support

We are seeking energetic and reliable professionals to join our team as Call Center Representatives for our new projects

Summary:

An ideal Customer Support Advisor manages the workflow among concerned departments in order to respond to client's inquiries as well as providing them with standardized and high-quality service in a timely manner

Responsibility: 

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Services, Sales and Marketing teams
• Build a strong relationship with clients to ensure their satisfaction
• Basic Troubleshooting of software