Job Details
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Job Description
- Ensuring proper qualifications and total understanding of customer needs and requirements
- Assessing and resolving inquiries, requests and complaints to ensure that customer inquiries are resolved
- Following up with inquiries of customers, collecting previous due payments, issuing customer refunds, and forwarding customer concerns to upper level management when required
- Keeping records of customer interactions, process customer accounts and file documents
- Ensure smooth operation of various processes
- Developing new tools to increase customer satisfaction
Job Requirements
- Min 2 to 6 years of experience
- Excellent interpersonal and written and oral communication skills.
- Building long term relationships with the clients and ensure customer satisfaction through the customer care activities
- Familiarity with ERP systems and practices
- Proven customer support experience or experience as a Client Service Representative
- Ability to prioritize, and manage time effectively
