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Job Description
- Answer customer inquiries via phone, email, and in-person.
- Answer inbound calls in a timely and friendly manner.
- Evaluate problems and complaints of the callers and provide proper solutions to them.
- Respond to the needs of customers and provide personalized service.
- Complete call logs and reports.
- Manage and update customer databases.
- Follow-up on customer calls.
Job Requirements
- Ability to multi-task, prioritize, and manage time effectively.
- Demonstrates a positive, enthusiastic, friendly attitude
- Knowledge of internet usage (browsing), good knowledge of Microsoft Office application.
- Excellent communication and presentation skills.
- Graduate from Language schools
- Fresh Graduate
- New Cairo, Nasr city and Heliopolis residents are preferable.
