Partner Support Specialist
WebBeds -
Nasr City, CairoPosted 2 years ago41Applicants for3 open positions
- 22Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
Our Customer Service Team is growing, and we are currently in the look-out for a Partner Support Specialist for our Cairo Office.
On top of having a fantastic opportunity to join the world’s fastest growing and 2nd largest B2B accommodation supplier to the travel industry, we are also presenting an exciting opportunity for you to thrive in a fast-paced environment which can help us propel each other to greater heights!
What you'll do:
- Control a call through effective communication technique – call management.
- Build relationship with clients and suppliers by listen actively, question appropriately and by providing update and feedback.
- Adapt to and handle changing situations and environments.
- Resolve conflicting situations by effectively using the interpersonal skills.
- Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.
- Provide suitable alternatives when required and offer detailed information to customers and agents.
- Maintain calm and the appropriate mental state in case situations and emotions escalate to a higher level – manage stress.
- Multitasking. Manage multiple priorities and assignments (tasks) simultaneously (eg. Receiving client information over the phone while inputting or searching data on the system).
- Effectively use the available time and resources to address and finalize the tasks and customer / partner request, issues and inquiries – time management.
- Acknowledge all inquires and requests received within specified service standard requirements.
- Keep constant communication with the Purchasing and Sales department and the other teams within the Contact Center.
- Negotiate effectively. Proactive negotiation of booking disputes with suppliers or hotels as required to obtain the best possible outcome for our clients and the company.
- Organize information and data. Ability to assemble and maintain data in a logical file system that can be accessed by you or others at any given time.
- Input data into systems and documentation.
- Keep clear evidence of losses occurred due to internal reasons and report to management
- Offer support and guidance to co-workers.
- Undertake other tasks and projects when and as required.
- Supervise and manage the task distribution when and as required.
- Medium/Advanced knowledge of computer usage: Windows applications, email and internet. Learn the company internal software use.
Job Requirements
To thrive in this role, you will need:
- Experience working in a customer service, Travel Industry, Hotel Industry (Front Line), Call Center role.
- Fluency in spoken and written English.
- Computer Literate.
- Be able to work effectively with others and contribute to team task accomplishments.
- Ability to solve problems. Identify root causes by asking the appropriate questions and apply intervention to address them.
It would be great if you have these as well:
- Strong communication, interpersonal and client relationship management skills.
- Good negotiating and influencing skills.
- Accuracy, research skills and attention to detail.
- Ability to anticipate and solve problems.
- Team working skills.
- Stamina and persistence.
- A “can do” approach.
- Ability to organize and plan effectively and to prioritize tasks in order to manage multiple activities and meet deadlines.
- Ability to work under pressure and to tight deadlines.
- Willingness and ability to take ownership for decisions.
- Initiative to achieve the best result.
