IT Technical Support
MCV -
Obour City, CairoPosted 2 years ago86Applicants for1 open position
- 8Viewed
- 0In Consideration
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Job Details
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Job Description
- Maintain helpdesk support and resolve problems to the end user’s satisfaction.
- Check and respond quickly and effectively to requests received through the IT helpdesk.
- Check service desk for tickets assigned to the queue and process first-in first-out based on priority.
- Check configurations, utilities, software default settings, etc. for the local workstation.
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
- Install, test and configure new workstations, peripheral equipment and software.
- Review inventory of all equipment, software and software licenses.
- Follow up issues for escalation and check as appropriate.
- Coordinate PC setup and deployment for new employees using standard hardware, images and software.
- Assign users and computers to proper groups in active directory.
- Carry out timely workstation hardware and software upgrades as required.
- Perform other job-related duties as assigned.
Job Requirements
- B.Sc. Computer Engineering, Computer Science, or equivalent discipline.
- Good knowledge on MCSA or MCITP.
- ITIL information is an asset.
- Troubleshooting and multi-tasking skills.
- 1 - 5 years of experience
