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HEBREW Offshore Account Representative

Concentrix
6th of October, Giza
Posted 2 years ago
15Applicants for100 open positions
  • 11Viewed
  • 11In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  •  Manage large amounts of inbound and outbound calls in a timely manner
  •  Follow communication “scripts” when handling different topics
  •  Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  •  Seize opportunities to upsell products when they arise
  •  Build sustainable relationships and engage customers by taking the extra mile
  •  Keep records of all conversations in our call center database in a comprehensible way
  •  Frequently attend educational seminars to improve knowledge and performance level
     

Job Requirements

  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Graduates Only
  • Bilingual Speakers: HebrewB2/C1 + English B1 + Technical Support Tire 1
  • Bilingual Speakers: HebrewB2/C1 + English B1
  • Bilingual Speakers: Hebrew B2/C1
  • Foreigners must have valid work Visa for minimum 3 Months.

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JobsCustomer Service/SupportHEBREW Offshore Account Representative