Service Delivery Supervisor
Centro -
Maadi, CairoPosted 2 years ago62Applicants for1 open position
- 47Viewed
- 2In Consideration
- 43Not Selected
Job Details
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Job Description
- Cascade down operational plan & call center objectives to team leaders.
- Manage & follow up daily with operation process.
- Escalate hot issues to SD Manager with recommendations to handle it.
- Solve difficult problems by studying, evaluating, re-designing processes and service metrics, while monitoring and analyzing results to implement constructive changes.
- Ensure advising clients on products and services available by using the expertise presence in the team
- Ensure that all relevant communications, records, and data are updated and recorded
- Ensure monitoring Call center calls to improve quality, minimize errors and track operative performance.
Job Requirements
- Proven experience as a supervisor.
- Must have an excellent command of both written & spoken English.
- Excellent communication skills.
- Good working knowledge of MS office.
- Willing to work overnight and during weekends if needed.
- Very good Problem Solving and Handling Skills.
- Very good leadership skills.
