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Senior Technical Trainer

Flairstech - Maadi, Cairo

Senior Technical Trainer

Flairstech - Maadi, CairoPosted 28 days ago
42Applicants for1 open position
  • 32Viewed
  • 3In Consideration
  • 38Not Selected

Job Details

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Job Description

Job Description: -

We are looking for a Trainer to play an integral role within our organization. A systems trainer is someone who educates and instructs employees of a company on how to use different software and internal computer systems. Those who work within this sector obviously have to have a strong background in information technology, and the type of systems they will teach will depend on the environment in which they are working.

Responsibilities: -

  • Delivering Upland training to customers and internal stakeholders via a virtual classroom.
  • Participating in the development and management of training documentation and curriculum, ensure they are the latest revisions and accessible to all.
  • Updating internal systems with relevant training information and bookings
  • Assisting with client deliverables associated with implementations.
  • Simultaneously managing multiple client engagements.
  • Leading or participating in the Ask the Experts sessions.
  • Providing product feedback to product management.
  • Research and apply innovative training approaches to ensure the best product adoption.
  • Staying current with new releases, features, and functionality of the applications.
  • Extracting training KPI’s and act accordingly.
  • Creating and updating training calendars as per timelines needed.
  • Partnering with other Upland product lines to ensure best practices are applied.
  • Performing other duties as required.

Requirements: -

  • Minimum 5 years of experience in enterprise software (SaaS), application operations, professional services, technical presales or product management role in a technology environment.
  • Minimum 2 years of delivering training or developing training materials to internal/client trainees.
  • Demonstrates general understanding in Software Development, Compute, DB, Security concepts.
  • Proven work experience as an IT Trainer, Technical Trainer or similar role
  • Experience designing technical course material
  • Familiarity with web-based learning platforms and modern educational techniques
  • Excellent presentation skills in all delivery formats, online or over the phone.
  • Learns new technologies quickly with self-directed initiative, taking advantage of all available resources, and seeking additional resources when needed.
  • Passion to make customers successful through the training experiences.
  • The ability to understand their pain points and translate that into powerful and meaningful training sessions.
  • High level of flexibility, creativity, and dependability.
  • Strong verbal and written communication skills in English (French would be a bonus!)
  • Proven ability in being self-motivated with excellent time management and organization skills.
  • Ability to establish and build effective working relationships with internal and external customers.
  • Able to multi-task and deliver under pressure.
  • Flexible in delivering training outside of standard Eastern Time. Desired Skills:
  • Prior experience delivering remote training courses.
  • Familiarity with Microsoft Operating Systems, Outlook, Internet Browsers (Internet Explorer, Firefox, Chrome, Safari), CRM systems (Salesforce.com).

Job Requirements

Requirements: -

  • Minimum of three (3+) years of experience delivering professional training through classroom or web-based.
  • Proven work experience as an IT Trainer, Technical Trainer or similar role
  • Experience designing technical course material
  • Familiarity with web-based learning platforms and modern educational techniques
  • Excellent presentation skills in all delivery formats, online or over the phone.
  • Learns new technologies quickly with self-directed initiative, taking advantage of all available resources, and seeking additional resources when needed.
  • Passion to make customers successful through the training experiences.
  • The ability to understand their pain points and translate that into powerful and meaningful training sessions.
  • High level of flexibility, creativity, and dependability.
  • Strong verbal and written communication skills in English (French would be a bonus!)
  • Proven ability in being self-motivated with excellent time management and organization skills.
  • Ability to establish and build effective working relationships with internal and external customers.
  • Able to multi-task and deliver under pressure.
  • Flexible in delivering training outside of standard Eastern Time. 

Desired Skills:

  • Prior experience delivering remote training courses.
  • Familiarity with Microsoft Operating Systems, Outlook, Internet Browsers (Internet Explorer, Firefox, Chrome, Safari), CRM systems (Salesforce.com)

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JobsIT/Software DevelopmentSenior Technical Trainer