customer relationship and social media coordinator
Teriaq -
Bab Sharq, AlexandriaPosted 1 year ago87Applicants for1 open position
- 8Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
Job Description
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share requests and effective workarounds with team members
- Inform customers about new services
- Follow up with customers to ensure their issues are resolved
- Gather customer feedback and share with our service , Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Respond to Social media platforms
Job Requirements
Job Requirements
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with healthcare
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma
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