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Job Description
Responsible for installation of new software solutions at the client premises. Responsible for training and supporting clients on newly installed hardware products. Ensure technical support is provided in a timely manner and results in excellent customer satisfaction.
KEY RESPONSIBILITIES FUNCTIONAL RESPONSIBILITIES
- Responsible for the software installation process for clients as per GET standards.
- Conduct training sessions for clients on newly installed hardware products.
- Provide technical client support and issue resolution remotely (via email, phone, and other electronic medium) or onsite.
- Conduct live demos to introduce hardware products to clients.
- Provide guidance to team members on customer problems.
- Solve complex maintenance problems using software diagnostic.
- Generate weekly/ monthly report on client support status.
- Coach & lead Senior Hardware Technicians and Hardware Technicians
- Other duties as assigned by direct supervisor.
Job Requirements
- Bachelor’s degree in Computer / Electronics / Communication Engineering preferred or any other relevant field.
PROFESSIONAL EXPERIENCE
- 2-4 years of relevant experience (preferable in the same industry)
OTHER SKILLS/REQUIREMENTS:
- Good command of written and oral Arabic and English
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