Cabin Crew Service Trainer

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Riyadh Air, headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a new, digitally native airline, connecting the kingdom to more than 100 destinations.

Riyadh Air is seeking a Cabin Crew Service Trainer to join our Cabin Crew Training & Standards team. As a Cabin Crew Service Trainer, you will design, develop and deliver Guest Experience training programmes for Riyadh Air.

JOB PURPOSE:

Ensure all training content is aligned with the Guest Experience and Flight Operations vision and goals.

Support Cabin Crew Service Training Management in the recruitment, development, and day to day management of the Part Time Cabin Crew Service training team (PTT).

KEY ACCOUNTABILITIES:

• Responsible for the design and implementation of the Guest Experience training programmes for Cabin Crew, Ground and Lounge Staff. Ensure consistency and quality assurance of all training content.
• Design, develop and deliver the respective training content ensuring business vision, goals and industry standards are ensured at all times.
• Drive consistency in training delivery whilst always ensuring operational efficiency. Promote any potential areas of improvement/innovation to maintain high levels of delivery.
• Provide open and constructive feedback to Cabin Crew Service Training Management via Training Needs Analysis (TNA) This will promote the continual improvement of the existing training programmes and assist in ensuring the needs of the learners are always met.
• Assist in driving a high-performance culture within the Cabin Crew Service Training department, whilst promoting and engaging and positive learning environment for all Riyadh Air employees.
• Provide guidance, support and leadership to the PTT/s assigned to them by providing feedback and coaching whilst continually demonstrating the core Riyadh Air values (FRESH).
• Utilise all course materials, equipment and facilities adhering to Occupational Safety & Health guidelines.

PROFESSIONAL EXPERIENCE:

• Minimum 5+ years of inflight experience.
• Experience in facilitating Service/Hospitality training.

ACADEMIC QUALIFICATIONS:

• Minimum High School Graduate (Grade 12).
• Preferable Degree or Honours (12+3 or equivalent).
• Preferable recognised training qualification, i.e., CIPD, IATA etc.

SKILLS

• Experience in mentoring/coaching & training.
• Curriculum & design, course management.
• Proficient in the use of all Microsoft Office products.
• Exceptional level of written and spoken English.
• Experience in the compilation of detailed reports and data analysis gathering would be advantageous.

LICENSES

• Valid Cabin Crew licence would be preferable.
• Valid recognised certification/qualification as a recognised Cabin Crew Trainer/Facilitator would be preferable.

COMPETENCIES:

• Drives Vision and Purpose – Paint a compelling picture of the vision and strategy that motivates others to action.
• Communicates Effectively – Developing and delivering multi-mode communication that conveys a clear understanding of unique needs of different audiences.
• Health and Safety – Applying a combination of training skills, experience, and knowledge to perform a task safely.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Customer Focus – Building customer relationships and delivering customer centric solutions.
• Ensures Accountability – Holding oneself and others accountable for meeting commitments.
• Teamwork & Collaboration – Building partnerships and working collaboratively with others as a team to meet shared objectives.

The city that is already transforming the way we live is now redefining the way we fly.  Riyadh Air, a brand-new chapter in the sky. The new national airline that’s shaping the future of flying.