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Job Description
- Process export shipments
- Make bookings with ocean carriers
- Communicate daily with carriers, suppliers, and various departments within the company
- Maintain/update Order Book for related customers portfolio .
- Maintain excellent relationships with multiple freight forwarders.
- Operational duties to include coordination with shippers, forwarder.
- Complete process of shipment includes arranging for pick-up, booking, document preparation ( invoicing, packing list etc.) forwarding follow-up with tracking and tracing to final destination
- Maintain communication with Platform, customers, and carriers
- Ensure cost-effective rates with service providers to ensure maximum profitability
- Maintain standard operating procedures and customer profiles including key contacts, special requirements, contract rates and preferred routings/services/carriers
- Immediately report problems, operation disputes or discrepancies to Manager
- Resolve issues respective to meeting client requirements, data input - general customer service inquiries related to tracking & tracing.
- Perform other duties as requested or assigned
Job Requirements
- 3 ~ 5 years work experience
- Ability to solve problems and follow up with issues
- Outstanding attention to detail
- Strong English verbal and written communication skills
- Ability to multi-task, work within time-constraints, and perform under pressure
- Ability to work independently and as part of a team
- Exceptional organizational and follow-up skills
- Advanced computer skills with proficiency in Microsoft Office; SAP experience a plus
