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Job Description
- Firstline support for call center employees.
- Manage internal and external communications with service providers.
- Manage call center environment and customizations.
- Troubleshooting call center and channel communications.
- Conduct risk assessment and mitigation.
- Manage IVR platform and call routing.
- Reporting and operation optimization.
Job Requirements
- Bachelor's degree in Computer Science, communications, or electronics engineering
- 3+ Years of experience.
- Very good experience SIP, and telephony systems.
- Excellent communication skills and customer support practices.
- Excellent experience in problem solving and troubleshooting.
- Conduct risk assessment and mitigation.
- Good knowledge in IP infrastructure.
- Knowledge in call center support (IVR platforms, call routing).
- Basics of project management skills.
- Experience in reporting and operation optimization.
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